5-7 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Great question! Reflective hoops are created with tapes that refract light in videos/photos. Think of the reflective tape you see on safety vests. All of our hoops are crafted with high intensity diamond reflective tapes that are highly adhesive and heat resistant up to 5 minutes. Reflective hoops vary from LED’s because, unlike LED, reflective hoops do not require batteries or remotes, they simply require a phone or other recording devices!
I am absolutely happy to accept customized requests on hoops. Please feel free to message me prior to your purchase and we can get any finalized details in place! My customizations include, but aren’t limited to: taped hoops, reflective hoops, sectional colors, and requesting tubing not currently listed. If i don’t have the materials, i will get them! All communication on custom orders will be updated as needed, as to not spam the hoopsmith nor you the patron.
Hula hoops that are shipped coiled must be allowed to “breathe” after being opened.
Please, allow at least 1 hour before connecting your hoop and give it a press and roll on your floor in order to avoid the “egg” shape that can happen due to natural warping during shipping.
If you notice your hoop still has an oval shape to it, leave it out in the sunlight, flat, for up to 1 hour. The heat will allow your tubing to stretch back out.
In the event it’s not warm, a hairdryer will work in place.
If you need to cancel an order and receive a refund, please notify the shop within 12 hrs of purchase. I tend to start crafting as soon as possible to keep turnaround times quick, requests to cancel after 12hrs may be denied as the hoop may already be completed.
Nov 3, 2019
The picture of these does not do the Justice on how they really look in person! These hoops are hologlitter and are so shimmery when the lights hit them. I purchased them for an outdoor gig and am so pleased with how they looked. They are perfectly connected and taped. They came so quickly too! I love this shop and will always order my hoops from here.
Mar 21, 2019
I purchased these hoops for a show and they are absolutely dazzling! They’re so very sparkly in the sun the pictures don’t do it justice. Devan was awesome at answering all questions I had very promptly, sometimes within minutes! Only thing is the silver hoop I received had a tiny area of tape scuffed off but I know had she noticed it she would have fixed it before sending it out. She was happy to send me some tape so I could patch it up and now it’s hard to find where it was scuffed in the first place. 5 star customer service, 5 star hoops; very tidy tape job and flush connections which is exactly what every hooper is looking for. Thank you Devan for my gorgeous new babies😊